FREQUENTLY ASKED QUESTIONS

We accept all major Credit Cards (Visa, Mastercard, Discover and more) along with PayPal, Venmo, Amazon Pay and Google Pay.

You may return any product within 14 calendar days after the date of delivery for a refund. Item(s) must be their unopened, original packaging. 

• The original shipping and handling charges are not refundable.
• Buyer is responsible for return shipping fees on all returned goods.

Please mail your package prepaid, to the address below along with a copy of your orignal order.

Please keep your return tracking information until the refund has been received and processed. We cannot gaurantee arrival and recommend purchasing insurance if needed.

Mingle Balloon Co.

800 Serenoa Road

Suite B

Santa Rosa Beach, FL 32459

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue immediately.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

For information or questions regarding returns please contact our customer service team by email Tuesday to Friday 9:30 am to 3:30 pm CST.

Currently we only ship orders within the continental US. We do not ship to PO Boxes at this time. We will be adding other regions as soon as we can so check back soon.

All orders are shipped from Santa Rosa Beach, Florida USA via USPS. The cost is based on total weight and shipping method selected during checkout. Options and rates are displayed on the checkout page.